Returns and Faulty Goods

We offer easy returns within a 10-day time frame from the day the order is received. We must be notified of the return before it is sent out to us via E-mail or What’s App.

Any item returned must be in their original packaging with all tags intact. We reserve the right to refuse returns if we don’t think the items are eligible. The buyer is liable to pay postage for returns and the postage amount initially paid to send out the order is non-refundable.

Please note this policy does not apply to Sale items or Party/Formal Wear we do not offer returns or exchanges on these categories. Some items are listed under various categories so please check before purchasing.

Upon receiving your package after a return, we will do a quality check and ensure the item is in the same condition it was sent out in. From there on it can take 10 days for us to process your return. Please note refunds are given in the form of a credit note that you will be able to use on our website. These have an expiry date of 6 months so please use within that timeframe.

Please note we do not accept returns after the 14-day period. If goods are sent back to us after this period without having made us aware that you are sending back goods, we reserve the right to not offer you a refund.

Under these circumstances we would need to send the item back to you for which you would be required to pay a shipping charge and you may be liable to pay for a service charge.

Please note WE DO NOT offer refunds to the original payment method unless the item is damaged/faulty or is not as described in the product description.

In this case we would need to be notified within 24 hours of you receiving the delivery that the item is damaged for you to quality for a full refund. Items must be in their original packing and in a saleable condition.

Please note the following reasons do not quality for faulty goods; Sale items, Formal Wear ‘it doesn’t look how it is in the picture’ , ‘the quality isn’t what I was expecting’.

Please note sale items may be reduced due to any of the following reasons; Slight damage or colour difference, small marks which will come off when washed or the items is no longer in season. We do not  offer returns/exchanges on sale items in any circumstance.

We do not offer refunds or returns for Formal wear in any circumstance either.

If you are eligible for a refund the refund will be put through within 14 days of us receiving the goods. The refund will be put through to your original payment method. Refunds can take 7-10 business days to show in your account depending on your payment method. PayPal refunds are usually refunded immediately however please allow an extra couple of days for these to show in your account as well.

 

Cancellations

Our orders are usually packed/booked shortly after you have placed an order so if you wish to cancel or amend an order, please note this would have to be shortly after you place your order. We are unable to process cancellations after labels have been assigned to your orders. So please let us know in a timely manner if you wish to cancel or amend your order.

 

 

If you receive a parcel that is damaged please do not accept this parcel, refuse the parcel and the courier will take it back to the depot. Any parcels to which the packaging is damaged, frayed or in which the goods are visible due to the packaging being damaged should be refused at the door. We will not be liable for any damaged parcels if you have accepted them upon delivery.

 

Missing/Faulty Parcels upon delivery

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 7 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, we will issue you with a replacement or gift card Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners and Yesmin boutique cannot be held responsible for parcels that have been lost/damaged in transit.

Customers are responsible for ensuring the address is correct before placing an order. We cannot take responsibility if we have been provided with an incorrect address.

 

For all enquiries relating to the above please contact us on:

Email: Yesmin@myyahoo.com

Whats App: 07947377248

Please be patient you will receive a reply within 24 hours.